Balasan Surat Keluhan ( Letter of Adjustment)

Dalam menulis jawaban terhadap keluhan, penjual tidak perlu menulis panjang lebar tentang bagaimana kesalahan terjadi. Penjelasan yang diinginkan oleh pembeli yang mengeluh ialah penyelasian masalah yang ada. 

Contoh 1 : Balasan terhadap surat keluhan (barang terlambat - pengiriman yang cepat)

TOKO BUKU GRAMEDIA 

JALAN MATRAMAN RAYA NO.42-44

JAKARTA TIMUR 14140

___________________________________________________

30th  August 1992

Saraswati Secretarial Practice College

Jln. Tukat Gerinding No. 892A

Denpasar, Bali 80225

Dear Sirs, 

Thank you for your letter of 25 August, 1992 and your order for 100 copies of "Secretarial Practice", a book by Drs. E. Martono and a check for Rp 1.000.000,- in payment.

We are extremely sorry that your order cannot be delivered immediately, because the second edition is out of stock and the third edition was just ready on the 25th August,1992. So, we have sent your order by Garuda and it should reach your address immediately.

We ook forward to receiving further orders from you.

Yours truly,

Sopian Witoelar

Sales Manager

Contoh 2 : Balasah terhadap Surat Keluhan ( Barang yang rusak - Penggantinya)

General Mercentile Ltd.

123 Nelson Street 

London, E.C.2

__________________________________________________

  FW/JA                                                                                     24th August, 1995

Mr.Frank Jackson

Brown & Carter

466 Main Street

Liverpool

Dear Mr. Jackson,

      

      Thank you for your letter of 22nd August and relating to your customers complaint about the two damaged cases of Philips tape recorders. We are extremely for the inconvenience and regret very much that this has happened.

      We have instructed our Warehousing Department to despatch the replacements by goods train today, carriage paid. In case you do not receive the goods by tomorrow afternoon, please do not hesitate to give us a phone call.

      We offer our sincere apologies for all the trouble you have been caused and assure your that such inconvenience will not be repeated in the future.

                                                                                                    Yours Faithfully,

                                                                                 For General Mercantile Ltd.

                                                                                                    Jane Austin

                                                                                              Executive Secretary 

Contoh 3: Jawaban terhadap Surat Keluhan ( Barang Salah Kirim)

SANYO CO. Ltd,

MINATOKU CHOKU

JAPAN 

_____________________________________________________

                                                                                                   9th September, 1994 

Zink & Harrisan Co, Ltd. 

40 Flour Street West 

Toronto, Ontario

Canada 

Dear Sirs,

Your Order No.JT33, Your letter JS/MR Of 2nd September 

thank you for your letter. We are pleassed to hear that the consigment was delivered promptly, but are cery sorry to learn that case no.14 did not contain the goods you ordered.

On going into the matter we gind that a mistake was made in the packing, through a confusion of numbers, and we have arranged for the right goods to be despatched to you at once.

The documents will be mailed to you within the next forty-eight hours.

We have already cabled you in this connection, and enclose a copy of the telegram.

We would be gratefull if you would kindly keep case no 14 and its contents until they are called for by the local representative of World Transport Ltd. our forwarding agents, who we have already instructed.

Please accept our many aplogies for the trouble caused to you by the error.

                                                                                                  Your Faithfully,

                                                                                                    Thoha Zen 

Ref ; 

• Hartono, Judi S., English Business Correspondence, Setia Karya Press, Jakarta 1971
• Matono E., english correspondence for young generation, karya utama, jakarta, 1994
• suyarto,hetty rosdiana s, english business correspondence, humaniora utama, bandung, 1991