- Keluhan mengenai keterlambatan barang
Saraswati Secretarial Collage
Jln. Tukat Gerinding No.892A
Denpasar, Bali 80225
_____________________________________
25th August 1992
Toko Buku Gramedia
Jln. Matraman Raya No.42-44
Jakarta Pusat 14140
Dear Sirs,
On 5th August 1992, we ordered 100 copies of Secretarial Practice, a book by Drs.E.Martono and enlosed a cheque for Rp 1.000.000,- in payment of them.
As we requested, this book was needed for the college session beginning 10th August 1992, but the books did not arrive on time.
We would be glad if you look into the matter and let us know when the books will arrive at our address.
Yours Faithfully,
Saraswati Secretarial College
Ida Ayu Pidada
Enc: A Copy Of Chaque
2. Surat Keluhan Mengenai Barang Yang Rusak
Brown & Carter
466 Main Street
Liverpool
_____________________________________
FJ/MM 20th August 2015
Mr.Frank William
General Mercantile Ltd.
123 Nelson Street
London, E.C.2
Dear Mr.William,
Referring to our order No.266, we regret to inform you that our customer has refused to take delivery of 2 out of 10 cases of Philip tape recorders because the goods were badly damaged during transit.
There was nothing wrong with the forwading company in transporting the goods. The main cause of damage was due to the improper packing in your Warehouse Department. The Material; from which the two cases were made was so poor that it is easyly broken with slight pressure.
This is the first time we have had to complain, and we have no other alternative but to return the goods. We would require replacment for the damaged goods as soon as possible.
Your Faithfully,
Frank Jackson
3. Surat Keluhan mengenai barang yang tidak cocok dengan mutu sampel yang diberikan.
ZNK & HARISSON CO.Ltd
40 Floor Street West
Toronto, Ontario
_____________________________________
12th February 2015
Sinta Jaya Textiles
Jln. Cimone Raya 15
Tangerang, Indonesia
Dear Sirs,
We are very sorry to have to inform you that your last delivery is not up to your usual standard. The material, seems to beossely wovwn and is inclioned to pull out shape. By separate mail, we have sent you cutting from this material, also one from cloth of an early consignment, so that you can compare the two and see the difference in texture.
We have always been able to rely on the high quality of the materials you sent us and we are all the more dissapointed in this case because we supplied the cloth to new customers. As we shall have to take back we must ask you to let us know, without delay, what you can do to help in getting over this difficulty.
Best Regerads,
Frank Simon
4. Surat Keluhan mengenai barang yang salah
Samsons & Sons Ltd.
12 Queen Street
Liverpool, England
______________________________________
JS/MR 2nd September 2005
SANYO CO.Ltd
Minatoku Cho-ku
Japan
Dear Sirs,
OUR ORDER NO.JT 33
We have received the documents and taken delivery of the goods which arrived at Port Elizabeth on the s>s Castle yesterday.
We are much obliged to you for the prompt execution of this order. Everything seems to be correct and in good condition expect in case no.14.
Unfortunately when we opened this case we found it contained completely differnt articles from those ordered, and we can only think that a mistake has been made and that this case is part of another order.
As we need the articles we ordered to complete deliveries to our customer, we must ask you to arrange for replacement to be despatched at once. We attach the list of contents of case no. 14, and would be glad if you would check this against our order and your copy of the invoice. In the meantime we are holding the case at your disposal. Please let us know what you wish to do with it.
Yours Faithfully,
John Smith
Encl: A list Of Wrong Goods
Ref :
- Hartono, Judi S., English Business Correspondence, Setia Karya Press, Jakarta 1971
- Matono E., english correspondence for young generation, karya utama, jakarta, 1994
- suyarto,hetty rosdiana s, english business correspondence, humaniora utama, bandung, 1991
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