Tugas Softskill Materi Bulan Pertama Bahasa Inggris Bisnis 2

Exercise 21: Conditional Sentences

Page: 97-98

Number: 1-30

     1.      Understood

     2.      Could not have been

     3.      Will give

     4.      Would have told

     5.      Would have been

     6.      Had

     7.     Would stop

     8.      Needed

     9.     Would have found

    10.   Enjoyed

    11.   Paint

    12.   Were

    13.   Writes

    14.   Had permitted

    15.   Could spend

    1 6.   Will accept

    17.    Buys

    18.    Had decided

    19.    Would have written

    20.    Will leak

    21.    Had studied

    22.    Hears

    23.    See

    24.    Gets

    25.    Turn

    26.    Were

    27.    Could have called

    28.    Would have talked

    29.    Explained

    30.    Spoke

Exercise 22: Used To

Page: 99

No: 1-10

     1.      Eating

     2.      Eat

     3.      Swim

     4.      Like

     5.      Speaking

     6.      Studying

     7.      Dance

     8.      Sleeping

     9.      Eating

    10.    Eating

Exercise 23: Would Rather

Page: 101-102

No: 1-10

    1.      Stay

    2.      Have stayed

    3.      Work

    4.      Studied

    5.      Not study

    6.      Have

    7.      Stood

    8.      Not cook

    9.      Had not arrived

   10.    Have slept

Exercise 24: Must/Should + Perfective

Page 105

No: 1-10

     1.      Should have had

     2.      Must have been

     3.      Must have damaged

     4.      Should not have parked

     5.      Must have studied

     6.      Must not have studied

     7.      Should have been

     8.      Must not have deposited

     9.      Must have forgotten

    10.    Must not have studied

Exercise 25 Modals + Perfective

Page: 105-106

No: 1-10

     1.      I would

     2.      Would have gone

     3.      May have had

     4.      Should have done

     5.      Must have forgotten

     6.      May have slept

     7.      Might have had

     8.      Could have lost

     9.      Shouldn’t have driven

     10.  May have run

RESERVATION

RESERVATION

   A.   Making a reservation

If you want to make a reservation, you can use the following expressions :

-        -  I’d like to make a reservation

-        - I’d like to book a room for January 3

-        - I’m going to book a double room for this weekend

We can also use some expressions to ask about the facilities, payment, and other needs. Here are some of the expressions commonly used.

-        - Can I reserve a table for two for lunch ?

-        - Can I book a train seat for tomorrow morning ?

-        - Could I make a reservation for may trip to Bali next week ?

-        - What facilities does the hotel offer ?

-        - What is the parking situation at the restaurant?

-        - Can we have a table by the window?

-        - Can I pay at the check-in desk when I pick up my ticket ?

   B.   Helping with a resvation

When you want to make a reservation, you can do it by phone, email, or other ways. The following are some expressions usually used by a reservation clerk.

-        - May I help you ?

-        - How many rooms/tables do you want to reserve ?

-        - How would you like to pay ?

-        - Can you tell me your address ?

-        - What sort of room would you like ?

-        - I’m sorry to inform you that all our rooms have been reserved.

-        - Which flight do you want to reserve?

-      - Sorry, I’m afraid to inform you that all our tables have been booked.

-        - How many people will come ?

-        - Let me repeat the information I have.

   C.   Confirming a Reservation

After you make a reservation, you should make a confirmation. Some expressions to confim a reservation are :

-        - I’d like to reconfirm my reservation

-        - I’d like to confirm my flight

   D.   Canceling a Reservation

If you want to cancel your reservation, you can use the following expressions:

-        - I’d like to cancel my flight.

-        - I’m afraid I have to cancel my reservation.

-        - I’m sorry to inform you that I have to cancel my reservation.

  

   E.    Complaining about Something

If you want to make a complaint about something, remember that a direct complaint or criticism in English can sound rude or aggressive. The best way to make a complaint is by using an indirect manner. Here are some of the most common ones.

-        - I’m sorry I have to say this but I think the air conditioning in my room doesn’t work properly.

-        - I’m sorry to bother you, but I think there’s something wrong with my computer.

-        - Maybe you forgot to give me a change.

-        - I think you might have forgotten to repair my electricity.

-     - Excude me if I’m out of line, but your work has not been adequate lately.

-      - There may have been a misunderstanding about the holiday plan.

-       - I’m afraid I have to make a complaint. Some stuff has gone missing from my room.

When people apologize, they normally say “sorry” and offer to fix the situation.

-        - I’m sorry, I’ll get someone check it for you.

-        - Sorry to hear that, I’ll send someone up.

-       -  I do apologize. I’d like to offer you a 20% discount off for our Holiday Program as a gesture of goodwill.

   F.    Making Arangements/Appointments

Some expressions used to make an appointment are :

-       -  I’d liket to meet you tomorrow afternoon if it’s convenient for you.

-        - I wonder of we could arrange a time to have lunch tomorrow.

-        - Are you free next Saturday ?

-        - Will you be available this afternoon?

As for the responses for the expressions above, we can use some responses, such as:

-       -  I’m really sorry, but I’ve got something else to do on Saturday.

-       -  I think tomorrow afternoon is okay.

-       -  I’m sorry, I’ll be busy tomorrow.

-        - I’m afraid I can’t make it.

-        - Sure. I’d love to.